We make every effort to ship all orders within 24 hours. Otherwise we’ll send you email to notify. An email is sent to confirm that your order has been received and is being processed. Another email will be sent to you with tracking information when your order ships.

Orders will be shipped the same day if placed by 3:30 PM Eastern Time (Canada & USA). Orders placed after 3:30 PM or on weekend will be shipped the following business day. Over Night and 2-Day shipping options are only available to destinations within Canada.

International (Shipping outside Canada)

We have a US$25.00 minimum (merchandise, not including shipping charges) for orders shipping out of Canada. Please use our order form “comments” box to clarify your address if necessary. Please note that if you select UPS standard to USA, custom clearance fee may apply.

PRIVACY STATEMENT

LED Depot Canada Inc. is committed to respecting and protecting the privacy of those who order from leddepotcanada.com. Information collected in the process of orders is only used in relation to those orders. We will never disclose your information to any third party. When you place an online order with us, you have the option to only receive emails relevant to that order. If selected, you will never receive promotional emails from us (or any other source) as a result of placing an order with us.

 

TECHNICAL SUPPORT

You may contact us with your technical questions on our Contact Us page. Note that we receive a lot of emails and sometimes it takes a longer time to response. Please keep your emails as brief as possible. If you do not know how to use LEDs, please try to do research over the Internet before you send us an email. We do not provide design advice for your LED circuits. LEDs are electronic components and require some technical knowledge for proper use.

See specifications for the products you find on our website by clicking on the Product Name, Price, Photo, or the “More Information and Buy” link. All available specifications are listed under the “Specifications” Tab.

RETURN POLICY

We have a 30-day return policy.

Please order small sample quantities of LEDs and LED Products to test for suitability in your application before ordering large quantities.

Returned merchandise needs to be in original packaging and condition.

Make sure to include all materials, manuals, instructions, etc.

Please allow 7 business days to see refund on credit card statement.

COD (collect on delivery) and Freight Collect packages will not be accepted.

A 15% restocking fee may apply to orders containing quantities of 100 or more pieces, orders with missing materials, or merchandise not in original packaging and condition.

Component or discrete LEDs cannot be returned if the package has been opened. LED bulbs and other products can be returned if opened. Customized or special order products are not eligible for returns.

STOCK

Out-of-stock items are indicated as such and are listed with an expected due-back date. These items cannot be ordered until we have stock again.